FAQs

How much does shipping cost?

Standard shipping is free on orders of $89 or more to all destinations we ship to, including Puerto Rico and supported international destinations. Below $89, U.S. standard shipping is $7.95, except Puerto Rico, where it is $15.69. International shipping charges are displayed at checkout. Amounts are in U.S. dollars. See our Shipping Policy for details.

When will my order ship?

Orders are processed within 1-3 business days, Monday through Friday. Orders placed after 2:00 PM Central Time begin processing on the next business day.

How long does delivery take?

For U.S. orders, including Puerto Rico, allow 1-3 business days for processing plus 5-7 business days for transit: an estimated 6-10 business days in total, Monday-Friday excluding public holidays. International delivery times depend on the destination and shipping option shown at checkout. Carrier movement, customs, weather, and peak periods may affect estimated delivery dates.

How do I track my order?

When tracking is available, we send a shipping confirmation email with a tracking link. You can also use our Track Your Order page.

Can I change my shipping address?

Contact us within 24 hours of purchase with your order number and corrected address, before fulfillment begins. We cannot guarantee changes after fulfillment starts or after carrier handoff.

Why did my order arrive in more than one package?

Items from the same order may ship separately. Each shipment receives its own tracking information when available, and you are not charged extra because an order is divided into multiple packages.

What is the return window?

You may request a return within 30 days after delivery. Items must be unworn, unused, in their original condition and packaging, and include any tags or accessories. Review the full Return & Refund Policy before sending an item back.

Do you offer direct exchanges?

Yes. Email us with your order number, the item you want to exchange, and the requested replacement. Exchanges must be approved before return shipment and remain subject to item availability.

Who pays return shipping?

Customers are responsible for ordinary return and exchange shipping. Emory & Blanc covers approved return shipping when an item arrived defective, damaged, or incorrect.

When will I receive my refund?

After an approved return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

What if I received the wrong size, wrong item, or a damaged item?

Email support@emoryblanc.com with your order number and clear photos of the item and packaging. Please do not send the item back until our team provides return instructions.

Which payment methods are available?

Checkout may offer Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal Wallet. Eligible customers may also see Shop Pay Installments, Venmo through PayPal Wallet, or region-specific methods such as Bancontact. The methods displayed at checkout are the methods available for your order.

Is checkout secure?

Yes. Checkout is encrypted and processed through Shopify's PCI-compliant payment infrastructure. Emory & Blanc does not store full payment-card details on its own systems.

Visit Contact Us, review our Shipping Policy, or call +1 (629) 205-0608, Monday-Friday, 9:00 AM-5:00 PM Central Time. We usually respond within 24 hours.