Refund policy

Last updated: August 26, 2026

We want you to be satisfied with your Emory & Blanc purchase. Please review the requirements below before requesting a return.

30-Day Return Window

You may request a return within 30 days after your order is delivered. Requests made after this period may not be eligible.

Return Condition

Returned items must be unused, unworn, unwashed, undamaged, and in their original condition with all original tags, packaging, accessories, and proof of purchase.

Gift cards and items marked final sale or clearance are not eligible for return. Items that have been worn, washed, altered, stained, scuffed, damaged, or returned without their original tags or packaging may be refused.

How to Start a Return

Email support@emoryblanc.com with your order number, the item you want to return, and the reason for the request. Please wait for authorization and return instructions before sending an item. Unauthorized returns may be refused.

Return Shipping Costs

Customers are responsible for ordinary return shipping costs. If an item arrived defective, damaged, or incorrect, Emory & Blanc will cover the approved return shipping cost.

Original shipping charges are non-refundable unless the return is due to an Emory & Blanc error.

Restocking Fees

We do not charge restocking fees.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit.

Exchanges

We accept direct exchanges for a different size, color, or item, subject to availability. Email support@emoryblanc.com with your order number, the item being exchanged, and the requested replacement. Please wait for exchange authorization and instructions before sending the original item.

Once the original item is received and inspected, we will send the approved replacement. The return-condition requirements above also apply to exchanges. Customers are responsible for ordinary exchange return shipping; Emory & Blanc covers approved shipping costs when the item arrived defective, damaged, or incorrect. If the replacement has a different price, our support team will explain any additional payment or refund before completing the exchange.

Damaged, Defective, or Incorrect Items

Contact us as soon as possible at support@emoryblanc.com with your order number, a description of the issue, and photos when available.

Order Changes and Cancellations

You may request an order change or cancellation within 24 hours of purchase if the order has not entered fulfillment. We cannot guarantee changes after fulfillment begins.