FAQ's

Please include your order number, such as #1234, when contacting support so we can assist you faster.

1. How do I update my shipping address?

If your order has not shipped yet, contact us immediately at support@emoryblanc.com with your updated address and order number. If the order is still processing, we will do our best to update it. Once dispatched, the shipping address cannot be changed.

2. Where is my order?

Once your order ships, you will receive a confirmation email with tracking information. Delivery timing depends on your location, carrier movement, and the items in your order.

3. How do I track my order?

Use the tracking link in your shipping confirmation email. If you have trouble locating it, contact us at support@emoryblanc.com with your order number.

4. Why has my order not shipped yet?

Your order may still be processing. Delays can happen during high-volume periods, payment review, stock checks, or carrier handoff. You will receive tracking as soon as your order ships.

5. What if tracking says delivered, but I have not received it?

Check around your property, mailbox, front desk, parcel locker, and with neighbors. Carriers may occasionally mark a package delivered shortly before final drop-off. If you still cannot locate it, contact the carrier first, then reach us at support@emoryblanc.com.

6. How do I return or exchange an item?

Email support@emoryblanc.com with your order number and the item you would like to return or exchange. We will send the next steps and return instructions.

7. What should I do if I receive a damaged item?

Email support@emoryblanc.com with your order number and clear photos of the damaged item and packaging. We will review it and help with a replacement or refund where eligible.